Storystak Subscription Terms

Part A: Subscription Summary

Shown at checkout, above the full Terms. The full Terms (Part B) control if the two ever differ.

These are the terms of your Storystak subscription. The summary is short on purpose. If anything is unclear, ask before you accept: legal@storystak.com.

Who this is between. Your business and Storystak LLC, a Tennessee limited liability company ("Storystak"). The person who accepts confirms that they may bind the business. Storystak is for businesses only, not for personal or household use.

What you get. A Storystak Suite: your own Stak (the connector your team uses from Claude and other AI tools) and its Surface (the pages your team works in). Agencies also get one Client Stak per client. Unlimited seats for your team, Dot (the voice assistant), kits (ready-made skills), workflow maps, any hosted workflows your Order Form includes, email support, and onboarding training, including the working sessions in the Price List, are included.

What it costs. The fees in your Order Form or, if you have none, in the Price List shown at checkout and at storystak.com/legal/price-list/, for each active Client Stak, plus any one-time fee the Price List or your Order Form states, plus applicable taxes. Your agency's own Stak is included. No per-seat charge. Billed on the 1st of each month to the card on file. A client added mid-month is charged for the rest of that month, prorated by day, on the day you add it. Switching a client off stops billing from the next 1st; the current month is not refunded.

Switched on and switched off. A Client Stak is active from when you switch it on until you switch it off, and active ones are billed. A switched-off Client Stak costs nothing. Your team's AI can't read it, your owners and admins can still open it, you can ask us for an export, and we keep it for 12 months in case you switch it back on. If none of your Client Staks is switched on, your agency's own Stak locks for your team's AI too.

How long it runs. Month to month. No minimum term, unless an Order Form sets one. On a committed plan, your Order Form sets the term and the minimum, and fees paid up front are not refunded if you leave early, except where the Terms say, such as when we don't fix a serious breach on our side. Cancel anytime by switching off your Client Staks: from the Account page in your Suite, by asking your Stak, or by email to billing@storystak.com. Each one stops billing from the next 1st. With no active Client Stak, nothing bills and your subscription ends at the end of that month.

What isn't included. Custom tools, reporting builds, implementation work, and websites are Storystak Studio work, scoped and priced separately in writing, and so are any additional workflows and systems. Your own subscriptions to Claude or other AI tools are not included.

Your content. What you and your clients put in your Suite stays yours and theirs. We use it only to run and support your Suite. We keep each client walled off from your other clients, and your Suite walled off from every other customer's. We never use one customer's content to build or improve anything for another, we never sell it, and we never use it to train AI models. You need permission to upload it, and some data (such as private health records, ID numbers, and HR records) may not be uploaded unless an Order Form allows it.

What stays ours. The Storystak platform, its structures, templates, and methods belong to Storystak. Don't copy them, reverse engineer them, or use them to build a competing product.

AI output. AI output can be wrong. Review anything before you publish or send it.

If you stop. You can get a free export of your content (one file per Stak). Your Suite stays read-only for 30 days, then locks. We keep your content, locked, for 12 months after your subscription ends in case you come back, and email you 30 days before we delete it. A client you switch off is kept for 12 months. Your team's AI can't read it, your owners and admins can still open it, and you can ask us for an export. You can ask us to delete content sooner: we then remove it from the live Service within 30 days, and within 90 days after that our backups of it expire and we take reasonable steps to clear it from version history.

If these Terms change. We'll email you at least 30 days before a change takes effect. If you keep using Storystak after that date, the new terms apply. If you don't agree, switch off your Client Staks before then and you won't pay anything under the new terms. A change that weakens how we protect your content never applies to you without your written agreement.

Part B: Storystak Subscription Terms

These Subscription Terms (the "Terms") are between Storystak LLC, a Tennessee limited liability company ("Storystak," "we," "us"), and the business identified when these Terms are accepted or in an Order Form ("Customer," "you"). The individual who accepts these Terms represents that they are authorized to bind Customer.

1. Definitions

Capitalized terms have the meanings below. A few others are defined where they first appear.

1.1 "Acceptable Use Policy" or "AUP" means the Storystak Acceptable Use Policy published at storystak.com/legal/acceptable-use/, which is Schedule 1 to these Terms.

1.2 "Account Owner" means the User whom Customer names as the owner of its Suite. The Account Owner may accept Order Forms, switch Client Staks on and off, manage billing, and receives notices under these Terms. Customer may change its Account Owner in the Suite or by email to support@storystak.com.

1.3 "Active Client Stak" means a Client Stak that is switched on in Customer's Suite. A Client Stak is Active from the moment it is switched on, or a Trial Client Stak is kept under Section 4, until it is switched off. While it is Active, Users who may read it can read it through supported AI tools, work with it in the Surface, and propose changes to it, and it is billed under Section 5.

1.4 "Admin" means a User whom Customer gives administrative rights in the Suite, such as approving changes and managing Users.

1.5 "Agency" means a Customer that provides marketing, advertising, communications or related services to its own Clients. An Agency's Home Stak is its "Agency Stak".

1.6 "Billing Month" means a calendar month, beginning on its 1st day.

1.7 "Business Day" means Monday to Friday, other than a US federal holiday.

1.8 "Client" means a person or entity to which an Agency provides services.

1.9 "Client Stak" means a Stak for one Client of an Agency.

1.10 "Committed Plan" means an Order Form in which Customer commits to a minimum number of Active Client Staks for a stated term (the "Commitment Term"), as described in Section 5.9.

1.11 "Customer Content" means the data and materials that Customer, its Users or its Clients submit to the Service. This includes facts, figures, brand materials, copy, reviews, answers, documents, voice input, and records of Customer's work with its Clients, such as meeting notes, transcripts and email summaries that Users log. It also includes Starter Content that becomes Customer Content under the Trial Terms.

1.12 "Deactivated Client Stak" means a Client Stak that Customer has switched off. A Deactivated Client Stak is not billed from the next Billing Month. It cannot be read or changed through any AI tool, or by any User other than the Account Owner and Admins, who may view it read-only in the Surface and ask for an export under Section 7.5. It is kept and then deleted under Section 8.7(a). Switching it back on makes it Active again under Section 5.4.

1.13 "Dot" means Storystak's voice assistant feature.

1.14 "Home Stak" means Customer's own Stak. For a Customer that is not an Agency, the Order Form defines the Staks, scopes and access tiers included.

1.15 "Hosted Workflow" means a recurring task that Storystak runs for Customer on Storystak's systems using the content of the Suite, such as a weekly brief for each Client. An Order Form lists any Hosted Workflows Customer has and any fee for them.

1.16 "Order Form" means a written or online order, signed or accepted by both parties, that refers to these Terms and states pricing, scope or other deal-specific terms.

1.17 "Output" means content generated by an AI tool using the Service or Customer Content.

1.18 "Personal Information" means information that identifies, relates to, or could reasonably be linked with an identified or identifiable individual, and any information that an applicable privacy law treats as personal data or personal information.

1.19 "Price List" means Storystak's current fees and inclusions, published at storystak.com/legal/price-list/ or shown at checkout.

1.20 "Prohibited Data" has the meaning given in Section 8.3.

1.21 "Security Incident" means a breach of security that leads to the accidental or unlawful destruction, loss, alteration or unauthorized disclosure of, or access to, Customer Content in systems controlled by Storystak or its Subprocessors. It does not include unsuccessful attempts or activities that do not compromise security, such as pings, port scans or failed sign-in attempts.

1.22 "Service" means the Suite, Dot, and the related support and training that Storystak provides under these Terms. The Service does not include Studio Work.

1.23 "Stak" means a structured knowledge connector that Users reach through supported third-party AI tools.

1.24 "Starter Content" means content Storystak builds for a Suite from publicly available information about Customer and its Clients, as described in the Trial Terms.

1.25 "Storystak Materials" means the Service and everything in it that is not Customer Content, including its software, code, connectors, templates, question guides, skills, prompts, schemas, structures, taxonomies, workflows, research and build methods, documentation, and all improvements and derivatives of any of them, whoever suggests them. Storystak Materials never include Customer Content.

1.26 "Studio Work" means custom tools, reporting builds, implementation work, websites and other services provided under a separate written scope (a "Studio Scope").

1.27 "Subprocessor" means a third party that Storystak engages to process Customer Content on its behalf, as listed in Annex 1.

1.28 "Suite" means Customer's Storystak workspace, including its Staks and its Surface.

1.29 "Surface" means the web pages through which Users view and work with a Suite.

1.30 "Trial Client Stak" means a Client Stak included at no charge during a trial under the Trial Terms.

1.31 "Trial Terms" means the Storystak Trial Terms at storystak.com/legal/trial-terms/.

1.32 "Usage Data" has the meaning given in Section 13.2.

1.33 "Users" means the individuals Customer authorizes to access the Suite under Section 3.1, including Customer's freelancers and other contractors.

2. The Service

2.1 Access. Subject to these Terms and payment of fees, Storystak grants Customer a non-exclusive, non-transferable, non-sublicensable right, during the subscription, to access and use the Service for Customer's internal business purposes and, for an Agency, to serve its Clients.

2.2 Included at no additional charge. The Home Stak, the Surface, unlimited Users (subject to Section 3.1), Dot, kits (ready-made skills), workflow maps, the Hosted Workflows an Order Form includes, and support and training under Section 15.

2.3 Changes to the Service. Storystak may update and improve the Service. Storystak will not materially reduce the Service's core functionality during a paid billing period without notice. If a change materially reduces the Service's core functionality, Customer may terminate under Section 7.1 within 30 days after Storystak's notice of the change, no fees will accrue after termination, and Storystak will refund any fees prepaid for the period after termination.

2.4 Business use only. The Service is offered only to businesses. Customer represents that it is acquiring the Service for business purposes and not for personal, family, or household purposes, and that every User is at least 18 years old.

3. Users and Acceptable Use

3.1 Users. Seats are unlimited. Users must be Customer's employees or contractors. Staff of Customer's Clients are not Users unless an Order Form or a separate Storystak addendum allows it. Each User must have individual credentials and must accept the User acknowledgment at first sign-in. Credentials may not be shared.

3.2 Customer responsibilities. Customer is responsible for its Users' acts and omissions as if they were its own, for keeping credentials secure, for promptly notifying Storystak of any unauthorized access, and for removing access for Users who no longer work for or with Customer.

3.3 Restrictions. Customer will not, and will not allow anyone else to: (a) resell, sublicense, white-label, or provide the Service to anyone other than Users, except as an Order Form or Storystak addendum expressly allows; (b) copy, frame, mirror, modify, translate, or create derivative works of the Service or Storystak Materials; (c) reverse engineer, decompile, disassemble, or attempt to derive the source code, structures, schemas, prompts, or methods of the Service, except to the extent applicable law forbids this restriction; (d) use the Service, Storystak Materials, Output, or any export to build, train, benchmark for publication, or improve a product or service that competes with the Service, or to train or fine-tune any AI model; (e) scrape, crawl, or access the Service by automated means other than supported AI tools and integrations; (f) interfere with or test the security or operation of the Service without Storystak's written permission; (g) remove or obscure any proprietary notice; or (h) use the Service in violation of the AUP, the law, or the terms of any third-party AI tool used with it.

3.4 Acceptable Use Policy. Customer and its Users will comply with the AUP.

4. Trial

A trial is governed by the Trial Terms until Customer accepts these Terms and adds a payment method. From that moment these Terms replace the Trial Terms, and each Trial Client Stak becomes an Active Client Stak, billed from that day under Section 5.4, unless Customer switches it off first. Starter Content in the Suite becomes Customer Content, except for any Storystak Materials it contains.

5. Fees, Billing, and Taxes

5.1 Fees. Customer will pay the fees in its Order Form or, if there is none, the fees in the Price List for each Active Client Stak, plus any one-time fees the Price List states. If an Order Form states different fees, the Order Form controls for that Customer.

5.2 Billing basis. Fees are billed monthly in advance on the 1st day of each month for each Client Stak that is Active on that day. Customer decides which Client Staks are Active and may switch any of them off at any time.

5.3 Switching off. When Customer switches off a Client Stak, it becomes a Deactivated Client Stak at once and is not billed from the next 1st of the month. Fees already charged are not refunded or credited. Despite Section 5.4, if Customer switches on a different Client Stak before the next 1st, the fee already paid for the current month covers it for the rest of that month, and Customer is charged only when the number of Active Client Staks goes above the number already paid for that month.

5.4 Adding or switching back on. When Customer adds a Client Stak or switches a Deactivated Client Stak back on during a month, Customer is charged that day for the rest of the month, prorated by day, and then at the regular rate on the 1st.

5.5 Taxes. Fees exclude taxes. Customer will pay all sales, use, value-added, and similar taxes on the Service, other than taxes on Storystak's net income. Storystak will add taxes to invoices where the law requires it to collect them.

5.6 Price changes. Storystak may change fees, including changes to the Price List, on at least 30 days' notice under Section 19. A new fee takes effect on the first billing date after the notice period ends. Fees fixed in an Order Form do not change during the period the Order Form states.

5.7 Recurring charge authorization. BY ACCEPTING THESE TERMS AND ADDING A PAYMENT METHOD, CUSTOMER AUTHORIZES STORYSTAK AND ITS PAYMENT PROCESSOR TO CHARGE THAT PAYMENT METHOD ON THE 1ST OF EACH MONTH, AND WHEN CLIENT STAKS ARE ADDED, FOR ALL FEES AND TAXES DUE UNDER THESE TERMS, UNTIL CUSTOMER CANCELS. CUSTOMER MAY CANCEL AT ANY TIME BY SWITCHING OFF EVERY CLIENT STAK UNDER SECTION 7.1, INCLUDING FROM THE ACCOUNT PAGE IN THE SUITE OR BY EMAIL TO billing@storystak.com. Storystak will keep a record of the email address of the signed-in individual who accepted, the date and time (UTC), and the version of the Terms accepted, and will email Customer a confirmation of these terms and how to cancel.

5.8 Billing disputes. Customer will raise any billing dispute in writing within 60 days of the charge, and both parties will work in good faith to resolve it before Customer initiates a chargeback. Undisputed amounts remain due.

5.9 Committed Plans. An Order Form may set a Commitment Term, a minimum number of Active Client Staks, a price per Active Client Stak, and whether fees for the minimum are paid in advance. Under a Committed Plan: (a) Customer pays for at least the minimum for the whole Commitment Term, whether or not that many Client Staks are Active; (b) each Active Client Stak above the minimum is billed monthly under Sections 5.2 to 5.4 at the Order Form's price; (c) prepaid fees are non-refundable, except that if Customer ends the subscription for Storystak's uncured material breach under Section 7.1, or under Section 2.3, 10.3, 12.2 or 16.2, or Storystak ends it under Section 7.2(a), 7.3 or 17.2, Storystak will refund prepaid fees for the unused period and no further minimum is owed; (d) the Order Form's price does not change for the period it states, despite Section 5.6; (e) otherwise, and despite Section 7.1, switching off every Client Stak ends access but not the obligation to pay for the minimum; and (f) when the Commitment Term ends, the subscription continues month to month at the Price List's month-to-month price, unless Customer commits to a new Commitment Term and pays its minimum in advance before the current one ends. A new Commitment Term that starts while the Order Form's price is still fixed keeps that price. Storystak will email the Account Owner at least 30 days before the Commitment Term ends to say what happens next.

6. Failed Payments and Suspension

6.1 Failed payments. If a charge fails, Storystak will notify Customer and retry the charge. If payment is not made within 10 days after the notice, Storystak may suspend access until payment is made.

6.2 Other suspension. Storystak may suspend access immediately if it reasonably believes Customer's use (a) violates Section 3.3, Section 8.3, or the AUP, (b) poses a security risk to the Service or others, or (c) must be suspended by law. Storystak will give notice and limit any suspension to what is reasonably necessary.

6.3 Content during suspension. Suspension does not delete Customer Content, and Section 8.7 continues to apply.

7. Term and Termination

7.1 Term; termination by Customer. The subscription runs month to month until terminated. Customer may terminate at any time by switching off every Client Stak: from the Account page in the Suite, by asking its Stak, or by email to billing@storystak.com. Unless an Order Form says otherwise, the subscription ends when no Client Stak is Active, effective at the end of the current Billing Month, and no further fees accrue. Customer may also terminate on notice if Storystak materially breaches these Terms and does not cure the breach within 30 days after Customer's written notice. For an Agency, while no Client Stak is Active, its Agency Stak cannot be read through any AI tool either.

7.2 Termination by Storystak. Storystak may terminate (a) for convenience on 30 days' notice; (b) on notice if Customer materially breaches these Terms and does not cure within 15 days after notice; (c) immediately on notice if Customer breaches Section 3.3 or Section 9; or (d) on notice for non-payment continuing more than 30 days after suspension.

7.3 Discontinuing the Service. If Storystak discontinues the Service, it will give at least 60 days' notice and provide the export under Section 7.5. If Storystak terminates for convenience or discontinues the Service, it will refund prepaid fees for the unused period.

7.4 Wind-down. After termination, the Suite stays read-only for 30 days (the "Wind-Down Period") and then locks under Section 8.7(b).

7.5 Export. At Customer's request during the Wind-Down Period or the Hold Period (Section 8.7), or for a Deactivated Client Stak at any time, Storystak will deliver, at no charge and within 10 Business Days, an export of Customer Content in Markdown, one file per Stak. The export contains Customer Content only. It does not include Storystak Materials, such as the Service's structures, schemas, prompts, skills, or templates, and these Terms grant no right to use them after termination.

7.6 Returning. Customer may start a new subscription at any time. Each Client Stak switched back on is billed as a new addition under Section 5.4. Content still in the Hold Period is restored. Deleted content cannot be restored.

7.7 Survival. Sections 1, 3.3, 5 (for amounts owed), 7.4 to 7.7, 8.7, 9, 11, 13, 16, 17, 18, and 21 survive termination, and Sections 8.5, 8.6 and 10 survive for as long as Storystak holds any Customer Content.

8. Customer Content

8.1 Ownership. As between the parties, Customer and its Clients keep all rights in Customer Content. Storystak claims no ownership of Customer Content.

8.2 Customer's permissions. Customer represents and warrants that it has, and will keep, every right, license, and consent needed to submit Customer Content to the Service and to let Storystak process it under these Terms, including any consent required by Customer's agreements with its Clients and by privacy, publicity, and intellectual-property law.

8.3 Prohibited Data. Unless an Order Form expressly allows it, Customer will not submit to the Service: (a) Social Security numbers, driver's-license numbers, passport numbers, or other government ID numbers; (b) payment-card numbers or financial-account numbers; (c) non-public health information about an identified or identifiable person, including protected health information under HIPAA, but not content that the person published themselves, such as a public review, or authorized for use in marketing, such as a testimonial; (d) HR, payroll, compensation, benefits, or personnel records; (e) personal information of children under 13; (f) biometric data; (g) precise geolocation; (h) passwords, keys, or credentials; or (i) information about a person's racial or ethnic origin, religious beliefs, sexual orientation or sex life, citizenship or immigration status, union membership, or criminal record, other than content that the person published themselves or authorized for use in marketing (together, "Prohibited Data"). Storystak has no obligation under any law that applies only to Prohibited Data, and Storystak will not sign a HIPAA business associate agreement except in a separate signed document. If Storystak learns that Prohibited Data is in the Service, it may delete it after notice to Customer.

8.4 License to Storystak. Customer grants Storystak a non-exclusive, worldwide, royalty-free license, for the subscription and the periods in Section 8.7, to host, copy, process, transmit, and display Customer Content only as needed to provide, secure, and support the Service, including through the Subprocessors described in Section 10.3.

8.5 Limits on Storystak's use. Storystak will not sell Customer Content, will not use it to market to third parties, and will not disclose it except as these Terms allow or the law requires.

8.6 No AI training, no pooling, and client walls. (a) Storystak will not use Customer Content to train or fine-tune AI models, and will use AI providers only under terms that prohibit them from training on Customer Content. (b) Storystak keeps each customer's Customer Content separate from every other customer's. Storystak will not use Customer Content, or Output or Usage Data that reveals it, to build, inform, test or improve any other customer's Suite, Staks or deliverables, and will not combine it with any other customer's content. Storystak may use Usage Data as Section 13.2 allows, but any use beyond Customer's own Suite must be aggregated and de-identified and contain no Customer Content. (c) Within Customer's Suite, each Client Stak is kept separate from every other Client Stak. Storystak will not move or copy content between Client Staks except at a User's direction. Customer may limit a User who does not hold an owner, admin, operations or commercial role to the Client Staks assigned to them; a User limited in this way cannot read any other Client Stak, other than one the User manages for Customer, through an AI tool or in the Surface. Each read through an AI tool is scoped to one Stak.

8.7 Retention and deletion. (a) Deactivated Client Staks. A Deactivated Client Stak is kept, as Section 1.12 describes, for 12 months after it is switched off, so it can be switched back on, and is then deleted under Section 8.7(e). Customer may ask Storystak to delete it sooner under Section 8.7(d). (b) After termination. After the Wind-Down Period, Storystak keeps Customer Content, locked and inaccessible to Users, until 12 months after termination (the "Hold Period"), so it can be restored if Customer returns, and then deletes it under Section 8.7(e). Customer may ask Storystak to delete it sooner under Section 8.7(d). (c) Usage Data. Usage Data that records activity by day is kept for 90 days. Other Usage Data is kept while the Suite exists and is deleted with Customer Content under this Section 8.7. When Customer removes a User, Storystak deletes that User's individual Usage Data within 30 days. Storystak may keep Usage Data in aggregated and de-identified form. (d) Deletion on request. Customer may ask Storystak in writing, at privacy@storystak.com, to delete all Customer Content or the Customer Content in any Client Stak. Storystak will delete it from the live Service within 30 days after receiving the request. Within 90 days after that, backups containing it expire and Storystak takes reasonable steps to remove it from version history. This does not apply where the law requires Storystak to keep it longer. Storystak will confirm each step in writing. Deleted content cannot be restored. (e) Scheduled deletion. Storystak will email the Account Owner at least 30 days before deleting content under Section 8.7(a) or at the end of the Hold Period. Before that date, Customer may switch the Client Stak back on, or agree with Storystak in writing to a longer hold. Scheduled deletion removes content from the live Service. Within 90 days after that, backups containing it expire and Storystak takes reasonable steps to remove it from version history.

8.8 Copyright complaints. Storystak responds to notices of claimed copyright infringement under 17 U.S.C. § 512, may remove or disable access to content claimed to infringe, and will terminate, in appropriate circumstances, the accounts of Users and Customers who are repeat infringers. Notices go to Storystak's designated agent at Zach Worley, Storystak LLC, 116 Agnes Rd, Ste 200, Knoxville, TN 37919, legal@storystak.com.

9. Confidentiality

9.1 Definition. "Confidential Information" means non-public information that one party (the "Discloser") shares with the other (the "Recipient") that is marked confidential or would reasonably be understood to be confidential. Customer Content is Customer's Confidential Information. Storystak Materials, the Service's non-public features, roadmap, methods, and pricing (including any Order Form pricing) are Storystak's Confidential Information. Information either party shared before accepting these Terms, in connection with evaluating the Service, is covered by this Section 9.

9.2 Duties. The Recipient will (a) use the Discloser's Confidential Information only to perform under these Terms; (b) protect it with at least reasonable care; and (c) disclose it only to its employees, contractors, and Subprocessors who need to know it and are bound by confidentiality obligations at least as protective as these.

9.3 Exclusions. Confidential Information does not include information that (a) is or becomes public through no fault of the Recipient; (b) the Recipient already knew without restriction; (c) the Recipient receives from a third party without restriction; or (d) the Recipient develops independently without use of the Discloser's Confidential Information.

9.4 Required disclosure. The Recipient may disclose Confidential Information when the law requires, after giving the Discloser prompt notice where lawful and disclosing only what is required.

9.5 Duration. These duties last during the subscription and for 3 years after it ends, and for trade secrets, for as long as they remain trade secrets. For Customer Content, these duties last for as long as Storystak or its Subprocessors hold any copy of it.

10. Privacy, Security, and Subprocessors

10.1 Privacy. The Storystak Privacy Policy at storystak.com/legal/privacy/ describes how Storystak handles Personal Information. When Customer Content includes Personal Information, Storystak processes it on Customer's behalf and only on Customer's documented instructions, which these Terms set out. To the extent the California Consumer Privacy Act or a similar state law applies, Storystak acts as Customer's "service provider" or "processor": it will not sell or share that Personal Information, will not retain, use, or disclose it outside the direct business relationship with Customer or for any purpose other than providing the Service, will not combine it with Personal Information from other sources except as the law permits, and will notify Customer if it can no longer meet these obligations. The Storystak Data Processing Addendum at storystak.com/legal/dpa/ (the "DPA") forms part of these Terms and applies whenever Storystak processes Personal Information in Customer Content. Customer does not need to sign it separately.

10.2 Security. Storystak will maintain reasonable administrative, technical and physical safeguards designed to protect Customer Content, including those described in Annex A of the DPA, and will not materially reduce the overall security of the Service during the subscription.

10.3 Subprocessors. Storystak uses third-party Subprocessors, including hosting, storage, AI, voice, email, sign-in, and payment providers, to provide the Service. The current list is in Annex 1. Storystak will email the Account Owner at least 14 days before a new Subprocessor begins processing Customer Content, except that when a Subprocessor must be replaced urgently for security or continuity, Storystak will give notice as soon as practicable. If Customer objects on reasonable data-protection grounds within 14 days after the notice, the parties will discuss the objection in good faith. If Storystak cannot offer a reasonable alternative within 30 days after the objection, Customer may terminate under Section 7.1 without penalty. Storystak remains responsible for its Subprocessors' performance under these Terms.

10.4 Security incidents. Storystak will notify Customer without undue delay, and in any event within 72 hours, after confirming a Security Incident, with the information reasonably available to help Customer respond.

10.5 Dot and voice input. Dot processes voice input to provide its features. Customer is responsible for giving any notice to, and obtaining any consent from, every person whose voice is captured, as the law requires, including in states that require the consent of all parties to a recording. Storystak does not use voice input to create voiceprints or to identify individuals. Storystak does not keep audio recordings of Dot calls, and its voice provider is set not to keep them. Storystak and its voice provider each keep call transcripts for no more than 30 days. Storystak's voice provider is set not to use Dot calls to train its models. The answers from a call, including short quotes, become Customer Content in the Suite.

10.6 United States only. The Service is offered to Customers located in the United States. Customer will not submit Personal Information of individuals located in the European Economic Area, the United Kingdom, or Switzerland unless an Order Form and an amendment to the DPA address it.

11. AI Output

11.1 No guarantee of accuracy. The Service supplies material to third-party AI tools that produce Output. Output is generated by AI and may be inaccurate, incomplete, out of date, or inappropriate. Storystak does not guarantee the accuracy of any Output.

11.2 Customer's review. Customer is responsible for (a) the accuracy and currency of Customer Content, including figures designated as approved or canonical; (b) reviewing all Output before using, publishing, or delivering it to Clients or third parties; and (c) any professional review and AI-use disclosure required by the AUP.

11.3 Rights in Output. As between the parties, Customer owns Output to the extent the law allows, subject to the terms of the AI tool that generated it. Storystak assigns to Customer any rights Storystak has in Output, but makes no promise that Output is protectable by copyright, unique, or free of third-party rights. Output does not include Storystak Materials.

11.4 Hosted Workflows. Drafts and summaries that a Hosted Workflow produces are Output. Storystak will not send them to Customer's Clients or to any other third party. A User decides what, if anything, is sent.

12. Third-Party Services

12.1 Separately licensed. The Service works with third-party AI tools and other services, such as Claude, that Customer licenses separately. Customer's subscriptions to those services are not included in the fees.

12.2 No responsibility. Customer's use of third-party services is governed by their terms. Storystak is not responsible for third-party services, including their availability, outages, changes, data practices, or output. If a change to a third-party service materially limits the Service, Storystak will use reasonable efforts to provide an alternative, and Customer may terminate under Section 7.1.

12.3 No affiliation. References to third-party products describe compatibility only. Storystak is not affiliated with, sponsored by, or endorsed by Anthropic or any other AI provider unless Storystak says so in writing.

13. Ownership, Usage Data, and Feedback

13.1 Storystak Materials. Storystak and its licensors own all rights in the Storystak Materials, including any Storystak Materials built into a Customer's Suite. No rights are granted by implication or otherwise, except as stated in these Terms.

13.2 Usage Data. Storystak records two kinds of data about how the Service is used ("Usage Data"). (a) For each User: which tools and features they use, when, and in which Client Staks. This identifies the User, and Customer's Account Owner and Admins can see it. (b) For each Stak: the text of searches, up to 200 characters, and the names of files read. These records are stored without the email address or any other identifier of the User who searched, so they are not linked to any User. They can name facts about Customer's Clients, so Storystak treats them as Customer's Confidential Information. Storystak may also record performance and error data. Storystak uses Usage Data only to operate, support, secure and improve the Service and to show Customer its own usage, and uses it for any other purpose only in aggregated and de-identified form. Section 8.7(c) sets how long it is kept.

13.3 Feedback. If Customer or its Users give suggestions or feedback, Storystak may use them for any purpose without obligation, and Customer assigns to Storystak any rights in them.

14. Studio Work

14.1 Separate scope. Studio Work is not part of the Service or its fees. Each project is described in a Studio Scope that states its deliverables, price, timing, ownership, hosting, and what happens to the deliverables when the project or subscription ends, agreed in writing before work begins.

14.2 Default ownership. Unless a Studio Scope says otherwise, Customer owns deliverables it has paid for in full, excluding Storystak Materials, which Customer may use only under the license the Studio Scope states.

14.3 Hosting. Storystak has no obligation to host, maintain, or support any Studio deliverable except as a Studio Scope expressly states, for the term and fee it states.

14.4 These Terms apply. These Terms apply to Studio Work except where a Studio Scope expressly says otherwise.

15. Support and Training

15.1 Support. Storystak provides support by email at support@storystak.com on Business Days and usually replies within one Business Day.

15.2 Training. Storystak provides onboarding training, including the working sessions described in the Price List or Order Form. Sessions not used in the period stated there lapse. Any later working sessions are at Storystak's discretion, arranged through support.

15.3 No uptime guarantee. Storystak does not guarantee a specific uptime unless an Order Form states a service-level commitment.

16. Warranties and Disclaimers

16.1 Mutual. Each party represents that it has the authority to enter into these Terms.

16.2 Storystak. Storystak will provide the Service in a professional manner consistent with general industry standards. If the Service does not meet this commitment and Customer describes the failure to Storystak in writing, Customer's exclusive remedy is for Storystak to use reasonable efforts to correct it within 30 days or, if Storystak does not, for Customer to terminate and receive a refund of prepaid fees for the period after termination. This Section does not limit Customer's remedies for Storystak's breach of Section 8, 9 or 10.

16.3 Disclaimer. EXCEPT AS STATED IN THIS SECTION 16, THE SERVICE, OUTPUT, AND STUDIO WORK ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, STORYSTAK DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT OUTPUT WILL BE ACCURATE.

17. Indemnification

17.1 By Customer. Customer will defend Storystak and its owners, managers, employees, and contractors against any third-party claim arising from (a) Customer Content, including a claim that Customer lacked the rights or consents required by Section 8.2 or submitted Prohibited Data; (b) Output that Customer, its Users or its Clients publish or send to others; or (c) Customer's or its Users' violation of Section 3.3 or the AUP. Customer will pay the resulting damages, costs, and reasonable attorney's fees finally awarded or agreed in settlement. Customer has no obligation under this Section to the extent a claim arises from Storystak's breach of these Terms.

17.2 By Storystak. Storystak will defend Customer against any third-party claim that the Service, as Storystak provides it, infringes a United States patent, copyright or trademark or misappropriates a trade secret, and will pay the resulting damages, costs and reasonable attorney's fees finally awarded or agreed in settlement. This does not apply to claims arising from Customer Content, Output, Studio deliverables built to Customer's specifications, third-party AI tools or services, use of the Service in combination with anything Storystak did not provide (other than a supported AI tool used as Storystak's documentation describes), or use in breach of these Terms. If the Service is, or may become, subject to such a claim, Storystak may get Customer the right to keep using it, change it to avoid the claim, or end the affected subscription and refund prepaid fees for the unused period. This Section 17.2 states Storystak's entire liability for infringement claims, which is limited as Section 18.3 states.

17.3 Process. The party seeking defense will give prompt notice of the claim, let the other party control the defense and settlement (though no settlement may impose an obligation on the indemnified party without its consent), and provide reasonable cooperation at the defending party's expense.

18. Limitation of Liability

18.1 Excluded damages. TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, CLIENTS, GOODWILL, OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.

18.2 Cap. TO THE FULLEST EXTENT THE LAW ALLOWS, EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER UNDER THESE TERMS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

18.3 Exceptions. Sections 18.1 and 18.2 do not limit (a) Customer's obligation to pay fees; (b) Customer's obligations under Section 17.1; (c) Customer's liability for breach of Section 3.3 or for infringement or misappropriation of Storystak's intellectual property; or (d) either party's liability for fraud or willful misconduct. Section 18.1 does not apply to Storystak's breach of Section 8.5, 8.6, 9 or 10, which remains subject to the limit in the next sentence. Storystak's total liability for breach of Section 8.5, 8.6, 9 or 10, and under Section 17.2, will not exceed two times the cap in Section 18.2.

18.4 Allocation of risk. The fees reflect the allocation of risk in these Terms, and the parties agree that the limits in this Section 18 are an essential basis of their bargain.

19. Changes to These Terms

19.1 Notice. Storystak may update these Terms, including fees, by giving at least 30 days' notice in the Suite and by email to the Account Owner. The notice will summarize the changes and give the date they take effect.

19.2 Continued use or exit. Customer accepts these Terms once. Each updated version applies from its effective date, and Customer's continued use of the Service on or after that date is acceptance of it. If Customer does not agree, Customer may terminate under Section 7.1 before the effective date, and no fees will accrue under the updated version. An updated version does not apply to a dispute that arose before its effective date.

19.3 Urgent changes. Changes required by law, changes that only add to Customer's rights, or changes needed to address a security or legal risk, may take effect sooner if necessary, with notice.

19.4 Order Forms and protections. No change under this Section 19 alters a signed Order Form during its stated term without Customer's written agreement. On a Committed Plan, an updated version of these Terms applies from the start of Customer's next Commitment Term, except changes the law requires or that only add to Customer's rights, which apply under Sections 19.1 and 19.3. No change under this Section 19 that reduces the protection that Sections 8 to 10, the DPA or the security measures in the DPA give Customer Content or Personal Information applies to Customer without Customer's written agreement, except a change the law requires.

20. Publicity

Storystak may identify Customer by name and logo as a customer only with Customer's prior written consent; email is enough. Customer may withdraw consent at any time for future use.

21. General

21.1 Entire agreement. These Terms (including Part A, Schedule 1, and Annex 1), the Price List, any Order Forms, any Studio Scopes, the Privacy Policy, and the DPA are the entire agreement between the parties and supersede all prior agreements about their subject matter, including any earlier version of the Storystak terms and the Trial Terms. Terms in a Customer purchase order or similar document have no effect.

21.2 Order of precedence. If there is a conflict, the following control in this order: (a) the DPA, for Personal Information; (b) an Order Form, for its Customer; (c) a Studio Scope, only for its Studio Work and only where it expressly overrides these Terms; (d) Part B of these Terms and Schedule 1; and (e) Part A.

21.3 Governing law. Tennessee law governs these Terms and any dispute arising out of or relating to them, without regard to its conflict-of-laws rules.

21.4 Disputes. Before filing suit (other than for an injunction under Section 21.6 or a small-claims action), a party will give the other written notice of the dispute, and the parties' senior representatives will try in good faith to resolve it for 30 days.

21.5 Venue. The state and federal courts located in Rutherford County, Tennessee have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party consents to their jurisdiction and venue. Either party may bring an individual claim in a small-claims court with jurisdiction.

21.6 Injunctive relief. A breach of Section 3.3, 9, or 13 may cause irreparable harm for which money damages would not be an adequate remedy. The non-breaching party may seek an injunction in any court of competent jurisdiction, without posting a bond to the extent the law allows.

21.7 Jury waiver. TO THE FULLEST EXTENT THE LAW ALLOWS, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS.

21.8 Attorney's fees. In any action to enforce these Terms, the prevailing party may recover its reasonable attorney's fees and costs.

21.9 Notices. Notices to Storystak go to legal@storystak.com and 116 Agnes Rd, Ste 200, Knoxville, TN 37919. Notices to Customer go to the Account Owner's email address in the Suite and to any second address Customer gives Storystak in writing. Email notices are effective when sent unless the sender receives a delivery failure.

21.10 Assignment. Neither party may assign these Terms without the other's written consent, except that (a) Storystak may assign them, on notice, to any entity formed to own the Storystak business; and (b) either party may assign them, on notice, to a successor in a merger, acquisition, or sale of all or substantially all of its assets or of the business to which these Terms relate.

21.11 Force majeure. Neither party is liable for a failure or delay caused by events beyond its reasonable control, including outages of third-party services, internet failures, natural disasters, or government action. This does not excuse payment obligations.

21.12 Independent parties. The parties are independent contractors. These Terms create no partnership, agency, franchise, or employment relationship.

21.13 Severability and waiver. If any provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the rest of the Terms will remain in effect. A failure to enforce a provision is not a waiver.

21.14 Export and sanctions. Customer will not use the Service in violation of U.S. export-control or sanctions laws.

21.15 Electronic acceptance. These Terms may be accepted electronically, including by clicking a button or checking a box, and electronic acceptance is binding under the federal Electronic Signatures in Global and National Commerce Act and the Tennessee Uniform Electronic Transactions Act.

21.16 Headings. Headings are for convenience only and do not affect interpretation.

---

Schedule 1: Acceptable Use Policy

The Storystak Acceptable Use Policy published at storystak.com/legal/acceptable-use/ is Schedule 1 to these Terms and is part of them. A change to it is a change to these Terms under Section 19.

Annex 1: Subprocessors

The list of Subprocessors published at storystak.com/legal/subprocessors/ is Annex 1 to these Terms. Storystak changes it only as Section 10.3 allows.

---

Exhibit A: Order Form

STORYSTAK ORDER FORM No. [___]

This Order Form is between Storystak LLC, a Tennessee limited liability company ("Storystak"), and the Customer below. It is governed by the Storystak Subscription Terms, Version 3.1 (the "Terms"), at storystak.com/legal/terms/, which Customer has accepted or accepts by signing. Capitalized terms have the meanings in the Terms. If this Order Form conflicts with the Terms, this Order Form controls for this Customer.

Customer: ______________________________
Name / Title: ______________________________
Date: ______________________________

Storystak: ______________________________
Name / Title: ______________________________
Date: ______________________________